At Thumb Toe Australia, we want you to shop with complete confidence. If for any reason you are not satisfied with your purchase, we offer a 14-day full refund, including shipping fees.

General Refund Terms

This refund policy applies to all purchases made through thumbtoe.au. Please read it alongside our Terms and Conditions and Shipping Policy.

1. Customer Satisfaction: If you encounter any issues with our products, please contact us at hello@thumbtoe.au.
2. Non-refundable Situations:
   • Sale items are not eligible for refunds.
   • Refunds are not issued for delayed deliveries beyond specified time frames.
   • Refunds will not be available if delivery is refused or if an incorrect address is provided.

Customer Responsibility

You are responsible for ensuring the safe delivery of returned products. Ownership remains with you until the product is safely received by Thumb Toe Australia.

Damaged and Faulty Items

Our products are guaranteed under Australian Consumer Law. If your product is faulty or damaged, please email us at hello@thumbtoe.au with details for assistance.

Incorrect Product

If you receive the wrong item, please return it unopened for a full refund.

Products Damaged in Transit

If damage occurs during shipment:

• Contact the Delivery Service Provider for a refund or claim.
• Email us with details of the damage to assess the situation.

This policy is designed to ensure your experience with Thumb Toe Australia is clear and satisfactory. Thank you for your understanding and cooperation!