This Shipping Policy applies to all purchases made through thumbtoe.au and should be read alongside our Terms and Conditions and Refund Policy.

Order Processing

• Order Confirmation: An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
• Processing Time: Orders are processed within 1-3 days after payment authorisation and verification. We will contact you if there are any delays.

Delivery Service Providers

• Delivery Integration: Thumb Toe Australia integrates delivery services through Australia Post.
• Facilitation Role: Thumb Toe Australia is not the provider of delivery and insurance options but facilitates your interaction with the Delivery Service Providers.

Shipment Processing Time

• Preparation Time: Orders are processed within 1-3 days after payment authorisation and verification. We will contact you if there are any delays.

Shipment Locations

• Domestic and New Zealand: Thumb Toe Australia currently ships only within Australia and to New Zealand.
• Shipping Restrictions: Products can be shipped to both commercial and domestic addresses, including P.O. boxes.

Shipment Rates and Delivery Estimates

• Varied Shipping Prices: Shipping prices vary depending on your location.
• Delivery and Insurance Options: A variety of delivery and insurance options are available through the Delivery Service Providers.
• Estimated Delivery Time: An estimated delivery time will be provided once your order is placed. Delivery times are estimates and start from the date of shipment.
• Delivery Times: Delivery times are guides only and subject to order acceptance and approval.
• Exceptional Circumstances: Weather delays and other unforeseen circumstances may impact delivery time. Thumb Toe Australia makes every effort to fulfil your order.

General Shipping Information

• Business Days: Business days are Monday to Friday, excluding holidays.
• Weekend and Holiday Shipping: Orders are not shipped or delivered on weekends or holidays.
• Delivery Variations: Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
• Separate Shipments: Products may be delivered in separate shipments.
• Responsibility: Thumb Toe Australia is not responsible for absent receivers or incorrect shipping addresses.

Tracking Options

• Order Tracking: Once your order is confirmed and shipped, you will receive a link to track your package.

Products Damaged in Transit

• Preventive Measures: Thumb Toe Australia ensures proper packaging to avoid damage during shipment.
• Damage in Transit: If an item is lost or damaged during delivery:
  • Contact the Delivery Service Provider directly for a refund or insurance claim.
  • Email Thumb Toe Australia at hello@thumbtoe.au with details of the damage so we can assess the Delivery Service Provider’s performance.

Missing or Lost Packages

• Common Issues: Packages may be in the building or with a neighbour. Check common courier hiding spots.
• Reporting: If you can’t locate your order, email us at hello@thumbtoe.au to report missing or lost packages.

Questions

• Contact Us: If you have any questions or concerns, please contact hello@thumbtoe.au

This policy ensures that your experience with Thumb Toe Australia is clear and satisfactory. Thank you for your understanding and cooperation.